Conflict Management Course Learn principles of influential leadership through effective conflict management.

Course details

Module 1: Current strategies for handling conflict in the workplace

• Defining confrontation
• Identifying where you focus your attention and energy
• Current conflict resolution strategies

Module 2: Conflict styles    

• Thomas Kiln conflict handling styles
• Recognizing different styles of conflict
• Recognizing your own preferred way of dealing with conflict
• Identifying the impact of different conflict styles

Module 3: Managing the Conflict process

• Reviewing different stages of the conflict process
• Recognizing contributions and potential conflict management strategies to change outcome

Module 4: Influencing and Assertiveness styles

• The wheel of influencing
• Non-verbal elements of influencing
• Stating wants
• Using consequences
• Suggesting and proposing ideas
• Giving feedback
• Adapting to the situation with integrity