Critical Thinking Course Learn principles of effective management and leadership through critical thinking skills.

Course details

1. What is Critical Thinking?

Setting the context of the workshop

2. How good are your Critical Thinking Skills?

Understanding where the delegates stand in their personal abilities

3. Understanding assumptions and Biases

Service activities that are based on flawed perceptions often result in a customer experience that is out of alignment with an organization’s service goals.

4. Critical Thinking Process

Critical thinking requires discipline and patience.

5. Benefits of Critical Thinking

Problem solving and asking good questions are two of the benefits that stem out of critical thinking ability.

6. Active Listening and Questioning Skills

The ability to listen and question critically enables better understanding of situations for customer service solutions.

7. Working with Options

Using Problem Solving techniques like SCAMPER and Reverse Brainstorming to address situations.

8. Working with a Purpose

Addressing issues that are related to customer service situations on a regular basis.

9. The way Forward

Creating a plan to work on the skills learnt.

Training Methodology:

This highly interactive and participative training course uses practical examples and targeted, highly interactive activities to ensure learning is optimally imparted during the training course.  In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used. This experiential workshop enables the trainees a hands-on experience of the concepts and skills to be imparted.