Stakeholder Management Course Learn the principles of influential leadership through effective stakeholder management

Course details

Module 1: Personal Management

• Understand how soft skills support all components and processes across each stage of the project lifecycle, program lifecycle or in operations.
• self-awareness and how to adapt to behavior to improve performance,
• Bring confidence on table.
• Assess your own behaviours and preferences and understand where you may need to flex behaviour to situation or ask for support.
• practical techniques to flex behaviours crucial for success in projects and a career in projects or operations.
• practical techniques to flex behaviours crucial for success in projects and a career in projects.
• How to become assertive.
• Negotiate a win-win and build long term relationships through partnerships
• Deal with difficult situations.

Module 2: Understanding the Fundamentals of Stakeholder Management

• Introduction to the principles of stakeholder management
• The importance that stakeholders play in the business
• How to identify and influence stakeholders

Practical Exercise: Group discussion – Delegates review how effective they think they are at identifying and managing their stakeholders

Module 3: Stakeholder Planning

• Different approaches for stakeholder engagement
• Keys to effective communication
• Setting a communication and engagement strategy
• How to create an Influence Map

Practical Exercise: With a clearer understanding of stakeholder planning, create your stakeholder plan. Delegates share how effective they think they are with their key stakeholders.

Module 4: Social network analysis

• Understand the impact of effective stakeholder management on
• your business
• Strategic stakeholder mapping
• Evaluating the strength of existing relationships with stakeholders
• Using Social Networks to supplement your stakeholder analysis

Practical Exercise: Construct your own influence map to best understand the key stakeholders and influencers and effectively manage relationships

Module 5: Building on the Foundation: Improving your Personal Effectiveness

• What is a personal effectiveness?
• Building effective working relationships
• Benefits vs Challenges
• Techniques to increase your self-confidence

Practical Exercises: Analysing a real business failure that has occurred through a lack of personal effectiveness

Case study exercise: Analysing real business “failures” that have occurred through a lack of personal effectiveness in their leaders

Module 6: Developing and Improving Negotiation Skills for Effective Stakeholder Management

• What are the mental tools you need for difficult negotiations?
• What are the right strategies and tactics available for difficult negotiations?
• Dealing with “dirty tricks” when negotiating
• Proper preparation prevents poor performance

Practical exercise: Going beyond your comfort zone

Module 7: Practically applying your stakeholder engagement knowledge and skills: A critical example in project management

• The forgotten stakeholder in project management
• What’s the evidence: The Moorhouse Survey and its implications
• The need for a good, internal people process and technology balance

Module 8: The Art of Positive “Political” Values

• Politics of self interest vs Making the business better
• Understand the 3 keys: Collaboration, Entrepreneurial Thinking, Stewardship

Module 9: Creating Your Stakeholder Communication Plan

• Analyse what kind of power to influence you have?
• Construct your Stakeholder Engagement Communication Plan