ITIL® 4 Specialist: Create, Deliver and Support This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services.

Course overview

About this course

The ITIL® 4 Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.

Audience profile

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

At course completion

You will able to:

• Improve existing processes
• Effectively manage IT teams
• Optimize value streams and workflows
• Align digital services with business strategy
• Improve how services are developed
• Integrate new technologies embed Lean, Agile, and DevOps ways of working.