JTNOC: Junos Troubleshooting in the NOC This four-day course is designed to provide introductory troubleshooting skills for engineers in a network operations center (NOC) environment.

Course details

Day 1

Module 1: Course Introduction

Module 2: Troubleshooting as a Process
• Before You Begin
• The Troubleshooting Process
• Challenging Network Issues

Module 3: Junos Product Families
• The Junos OS
• Control Plane and Data Plane
• Field-Replaceable Units
• Junos Product Families

Lab: Identifying Hardware Components

Module 4: Troubleshooting Toolkit
• Troubleshooting Tools
• Best Practices

Lab: Using Monitoring Tools and Establishing a Baseline

Day 2

Module 5: Hardware and Environmental Conditions
• Hardware Troubleshooting Overview
• Memory and Storage
• Boot Monitoring
• Hardware-Related System Logs
• Chassis and Environmental Monitoring

Lab: Monitoring Hardware and Environmental Conditions

Module 6: Control Plane
• Control Plane Review
• System and User Processes
• Monitoring Routing Tables and Protocols
• Monitoring Bridging
• Monitoring the Address Resolution Protocol

Lab: Control Plane Monitoring and Troubleshooting

Module 7: Control Plane Protection
• Protection Overview
• DDoS Protection
• Loopback Filter

Lab: Monitoring and Troubleshooting DDoS Protection

Module 8: Data Plane – Interfaces
• Interface Properties
• General Interface Troubleshooting
• Ethernet Interface Troubleshooting

Lab: Monitoring and Troubleshooting Ethernet Interfaces

Day 3

Module 9: Data Plane – Other Components
• Definition of a Data Plane Problem
• Data Plane Components
• Data Plane Forwarding
• Load-Balancing Behavior
• Firewall Filters and Policers
• Data Plane Troubleshooting Case Study

Lab: Isolate and Troubleshoot PFE Issues

Module 10: Staging and Acceptance Testing
• Initial Inspection and Power-On
• General System Checks
• Interface Testing

Module 11: Troubleshooting Routing Protocols
• Troubleshooting OSPF
• Troubleshooting BGP
• Troubleshooting Routing Loops and Route Oscillation

Lab: Troubleshooting Routing Protocols

Module 12: High Availability
• High Availability Overview
• Graceful Routing Engine Switchover
• Graceful Restart
• Nonstop Active Routing and Bridging
• Unified In-Service Software Upgrade

Day 4

Module 13: Network Monitoring
• SNMP
• RMON
• Telemetry
• Flow Monitoring

Lab: Monitoring the Network

Module 14: vMX Troubleshooting
• vMX Overview
• Troubleshooting

Lab: Monitoring vMX

Module 15: JTAC Procedures
• Opening a Support Case
• Customer Support Tools
• The Content of a PR
• Transferring Files to JTAC

Appendix A: Interface Troubleshooting
• Interface Troubleshooting Chart
• Troubleshooting Various Interface Types

Appendix B: Junos RPM
• RPM Overview
• RPM Components
• RPM Configuration
• RPM Monitoring